UP Transport Department Launches 24×7 WhatsApp Chatbot for Seamless Public Services
UP Transport Department Launches 24×7 WhatsApp Chatbot
UP Transport Department
Lucknow, May 2025
In a pioneering digital initiative aimed at enhancing citizen convenience and promoting e-governance, the Transport Department, Government of Uttar Pradesh, has launched a WhatsApp-based chatbot service on the number 8005441222. This user-friendly service is designed to deliver transport-related services and information directly to the public, 24×7, at their fingertips.
This initiative has been undertaken under the clear direction of the Hon’ble Chief Minister and the Hon’ble Minister of Transport, who have consistently emphasized that government services must be citizen-friendly, transparent, and accessible right at the doorsteps of the people. The WhatsApp chatbot is a step in that direction, using technology to bridge the gap between citizens and essential public services.
Key Features of the WhatsApp Chatbot
(a) Round-the-clock access to essential services through a widely used platform.
(b) Direct integration with Vahan and Sarthi services to offer:
(c) Vehicle registration details
(d) Driving licence services
(e) Application status tracking
(f) Instant access to challan details, including reasons, payment links, and legal provisions.
(g) Step-by-step guidance for common queries like:
(h) Renewal of driving licence
(i) Transfer of ownership
(j) Road tax payment
UP Transport Department : Benefits to Citizens
(A) Eliminates the need for physical visits to RTO offices for basic queries.
(B) Ensures real-time, authenticated information using official databases.
(C) Available in multiple languages, ensuring inclusivity and ease of use.
(D) Facilitates quick redressal of queries, reducing delays and paperwork.
Speaking on the occasion, the Transport Commissioner stated, “This WhatsApp chatbot reflects our commitment to use technology for citizen welfare. It brings the department closer to the public and is a step towards transparent, efficient, and responsive governance.”
How to Use
Simply save the number 8005441222 on your phone and send a “Hi” message on WhatsApp to begin.
This chatbot exemplifies the Uttar Pradesh government’s continued push towards digital transformation and service delivery at the doorstep, ensuring every citizen is empowered through smart governance.
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Issued by
Office of the Transport Commissioner
Government of Uttar Pradesh
